2016 Distinguished Service Award
The Texas Parking & Transportation Association would like to recognize the contributions of individuals in our parking and transportation industry. TPTA is now accepting nominations of those who have contributed to the education, professional development, creative solutions, and standards of customer service in the parking and transportation industry. Please take a moment to nominate an individual within the Texas parking and transportation industry who meets that criteria by providing the information below.
Name of nominee:
Name of person nominating:
Please provide statement that entails the individual’s accomplishments and why they are nominated to receive recognition and any additional supporting documentation such as organizational facts and figures that describe the service, efficiency etc. of the organization and this nomination. As this is an extremely valued recognition in our industry please take time to forward the name of the individual who has made a difference in your organization or someone you know within the parking and transportation industry.
Please email all nominations to Peter Elliott: firstname.lastname@example.org. All nominations need to be submitted no later than 5:00 p.m. on March 1, 2016.
Texas Parking and Transportation Association: 2015 Distinguished Service Award
Name of nominee: Jane Wilcox, Senior Facility Manager, SP+
Jane Wilcox has been a part of the Parking and Transportation industry for over 18 years and in addition to being the Webmaster and Event Planner for JW Consulting, she also serves as the Senior Facilities Manager for SP+. Her many years of experience paired with her groundbreaking skills have allowed her to excel and encourage others within the industry to improve consumer services.
For the last 4 years, Jane has been involved with the planning and execution of the Texas Parking and Transportation Association (TPTA) conference. She has been essential in securing the Proclamation of Parking Professionals Week during the conference over the past two years. She has a significant role in every portion of the conference and is a vital piece when it comes to registration, conference details and all email exchanges. When Jane first took over the TPTA Website, it was through her tenacious spirit to not only provide information but to create a tool that our members and association could utilize easily. Her drive to create a Website that our association could be proud of was the crowning achievement and her current work demonstrates her skill and expertise. Without her demonstrated leadership and excellent oral communication skills to ensure that the conference is coordinated effortlessly, the conferences would not have proceeded as well as they have. She is the backbone of the conference and has been dubbed “Hercules of the TPTA Conference.”
During Jane’s time with TPTA she utilized Cvent to coordinate the TPTA website through the Board of Directors. Thanks to Jane, the website is user friendly and manual processes have been automated. Jane is an individual who puts her heart and soul into TPTA. She seems to have boundless energy and devotes herself to her staff and to improving the reputation of the industry. Her detail- oriented receptivity to the industry growing around her has helped her not only advance, but master her innovative professional skills and longevity throughout her career. Jane does not have an “off-switch;” she is a self-motivated pioneer who has a rapid ability to develop, implement and provide desirable consumer affairs. In her contracted position as Communications Manager for TPTA, she has been able to successfully convert Newsletters into emails. To add on to her long list of achievements she has also earned the title of “TPTA IT Guru.”
And it is because of these reasons that we are delighted to present this nomination for Jane Wilcox to receive the Distinguished Service Award from the Texas Parking and Transportation Association
Jane Wilcox serves as a Senior Facility Manager at SP+. In her role, she manages 65 miles of toll roads for TxTAG in Austin, Texas providing courtesy patrol and toll service monitoring. She is also accountable for seeing that procedures are effective and efficient, assets are safeguarded, reliable financial data is maintained and applicable laws, regulations, policies and procedures are in compliance.
Jane coordinates with members of Xerox and TxDOT on a daily basis regarding contract compliance, unusual occurrences, customer service, statistical analysis of revenue and transactions, roadway usage and operational readiness.
Jane received her Bachelors of Arts in Psychology from St. Edwards University, Austin, Texas. She graduated Summa Cum Laude and is included in Who’s Who Among Students in American Universities.
Texas Parking and Transportation Association: 2014 Distinguished Service Award
Name of nominee: Dr. Bob Harkins, Associate Vice-President for Campus Safety and Security, The University of Texas at Austin
Please accept this email as my official nomination of Dr. Robert Harkins for the TPTA Distinguished Service Award. I am making this nomination based upon the many contributions that Bob has provided to the TPTA, The University of Texas Parking and Transportation Department, and the parking industry in Texas in general. Bob has diligently served on the Board of the TPTA for over 13 years, including the role of President multiple times.
Bob began on the Board in 2000. As far as other accomplishments not previously mentioned, was the fact that Bob stepped up and took on the role of President twice, due to resignations and people leaving. This was in response to the Conference locations and the need for local representation at the time. I think bottom line was his willingness to do whatever necessary to help grow the organization. Especially during a period of time when membership and participation were on the decline. He was also instrumental in bringing more of the transportation side of the industry into the organization.
Below is a complete bio for Dr. Harkins that outlines and details his vast amount of accomplishments that are too many to list here, which I believe further qualify him for this award.
Thank you for your consideration.
Colonel (Retired) Gerald Robert Harkins was born in Springfield Ohio in 1943. He received a Bachelor of Science Degree in Education in 1965 from Ohio State University. He was commissioned through the U.S. Army R.O.T.C. program as an Infantry Lieutenant from Ohio State University (OSU). At Ohio State University, Bob has a member of Bucket and Dipper, the University’s Junior Honorary Society and he was linked into the Senior Men’s Honorary Society, Sphinx, his senior year. He was a Varsity “O” lettered winner in fencing and was Captain of the University Fencing Team his senior year. Bob preformed duties as a resident hall counselor for 2 ½ years. Additionally, he was the senior ranking R.O.T.C. cadet his final year at OSU.
During his career, Colonel (Ret.) Harkins was selected to serve in increasing positions of leadership and responsibility in combat and non-combat situations throughout the world. Harkins spent 2 years in Viet Nam with the 101st Airborne Division. During one of the many battle he fought in, he commanded Company “A”, 3rd Battalion, 187th Airborne Infantry Regiment in May of 1969 during the assaults on Hill 937, Dong Ap Bia. That battle became known as Hamburger Hill. From 1975 to 1978 he was assigned as a Tactical Officer at the United States Military Academy at West Point, New York.
From 1983 to 1985, he commanded the 3rd Battalion 32 Infantry of the 7th Light Infantry Division for 25 months. From 1986 to 1990, Colonel (Ret.) Harkins was responsible for the development of all individual and collective training products in the U.S. Army Infantry. During the Gulf War, he was a Brigade Commander synchronizing the famous "End Run" during Desert Storm. Colonel (Ret.) Harkins coordinated the multiple means of transportation (Air, Land and Sea) for more than 150,000 soldiers and almost 50,000 vehicles. Colonel (Ret.) Harkins was awarded over 50 individual awards including two awards of the Silver Star for Valor and two Purple Hearts.
Colonel (Ret.) Harkins received a Master’s Degree from Auburn University and in 1998 he received his Doctoral Degree in Education from the University of Pittsburgh. During his 27 year military career, he graduated from numerous military schools including the Army Command and General Staff College and the Army War College.
Upon military retirement in 1993, Bob became the first Director of Parking and Transportation for the University of Pittsburgh. In September 2000, he moved to The University of Texas at Austin as the Director of Parking and Transportation Services. Both at Pitt and Texas, Bob built these organizations into national leaders in modern and innovative parking and transportation programs. He represented both institutions in all parking and transportation matters within the local, state and federal communities. He has been a regional leader in the establishment of innovative programs in alternative transportation. These programs include a comprehensive mass transit system, car pools, van pools, bicycling, and pedestrian movement.
In September 2005, Bob was promoted to Associate Vice President for Campus Safety and Security for The University of Texas at Austin. His responsibilities include supervision over The University of Texas Police Department, the Department of Environmental, Health and Safety, the Fire Preventions Service Department, the Office of Emergency Preparedness, and the Department of Parking and Transportation Services. The University of Texas programs for campus safety and security have been recognized nationally as among the best. Bob’s initiatives include the development a comprehensive emergency planning system that focuses on preparation / mitigation, preparedness, response, and recovery. He has led the establishment of an emergency communications system, procedures, and emergency operations centers that are prepared to handle crisis situations for the campus of 53,000 students, 17,000 staff and faculty, and 3,000 visitors daily.
Bob and Dr. Susan C. (Koll) Harkins have been married 45 years. They have 2 sons. Both are graduates of West Point and now serve as Lieutenant Colonels in the U.S. Army. Bob and Sue have 5 grandchildren.
Name of nominee: Bobby Stone, Director for Parking and Transportation Services, The University of Texas at Austin
Texas Parking and Transportation Association: 2013 Distinguished Service Award
Mr. Bobby Stone has demonstrated outstanding organizational abilities in his management of The University of Texas Parking and Transportation Services. Mr. Stone has been in the parking and transportation business since 1986 when he joined The University of Texas at Austin’s Parking & Transportation Services (PTS). During his time at PTS, he has worked as a cashier, garage supervisor, assistant director, associate director, and director. He has served as the director of PTS since 2008, where he oversees an annual budget of over 20 million dollars and over 300 full- and part-time employees. Bobby oversees one of the nation’s leading campus shuttle systems. The ridership on the radial and campus circulator exceeds 7,000,000 riders per year. The surface and garage parking system that Bobby has instituted manages approximately 15,000 spaces. The ridesharing and alternative transportation programs that he nurtured have grown to be industry leaders. They include Share Passes, Car Sharing, “charter” buses service to several cities for students to return home to their family without needing a car. These are a few areas as a representative example. Bobby’s staff coordinates over 2,000 special events for the campus. The planning and execution for these events are critical. This includes the mobility management for over 100,000 for UT Football games. The UT Bike program was in chaos until he and his staff provided focus and facilities to begin to coordinate bike routes, safety training and facilities. Mr. Stone has been active in the International Parking Association (IPI), Texas Parking and Transportation Association (TPTA), National Fleet Association (NFA), Association of Commuter Transportation (ACT) where he served as Vice President of the Lone Star Chapter, and is a member of the Customer Advisory Board for T2 Systems. Additionally, he has written articles published in Parking Today magazine.
Bobby Stone is an excellent example of the dedicated professional to the serving of his customers and improving the professionalism of the Parking and Transportation industry. He has met the challenges of parking and transportation at UT through strong community outreach, equitable policies and procedures, and by continuing a solution based management approach to parking and transportation for the campus. He is full deserving of the Texas Parking and Transportation Association Distinguished Service Award
Texas Parking Association: 2011 Distinguished Service Award
Name of nominee: Eve Grubb, Vice President for Parking and Mobility Business Management, Texas Medical Center
Eve Grubb, CAPP, has demonstrated outstanding organizational abilities in her management of The Texas Medical Center Parking and Mobility Operations. Ms. Grubb oversees The Texas Medical Center’s very large parking and transportation operations. This operation is one of the largest in the country with over 26,000 parking spaces. Each day more than 125,000 people come to the Texas Medical Center as visitors, patients, employees, students, volunteers, and for other purposes. Eve’s primary responsibility is to support the medical mission of the Health Center through a positive parking and mobility experience for patients, visitors, and employees of the Texas Medical Center. Eve has transition the parking operation to new and advanced systems providing even greater customer satisfaction. Her facilities are safe, service oriented, clean, and convenient. Her operations allow a high level of customer satisfaction, in the most cost effective manner. Additionally, Eve is responsible for the Health Center Emergency Operations Center during critical events and activities. She ensures that the Center is prepared to respond to any and all emergency incidents. Eve has served as the Texas Parking Association Secretary for five years. In that time she has overseen the rewriting of the Association By-laws and taken the necessary legal steps to ensure the Texas Parking Association is in full compliance with all State and Federal Laws. Recently Eve has completed the grueling requirements for the International Parking Institute’s Certified Administrator of Public Parking (CAPP) Program. In all respects, Eve is a true parking professional and has promoted the parking profession in the State of Texas. Ms. Eve Grubb (CAPP) is truly deserving of the Texas Parking Association’s Distinguished Service Award for 2011.
Texas Parking Association: 2010 Distinguished Service Award
Name of nominee: Mary Mabry, University of Texas Arlington
It is with great honor that I submit the name of Ms. Mary Mabry for the 2009-2010 Texas Parking Association Distinguished Service Award. Mary has been a critical participant in improving the professionalism of the parking industry in Texas.
While Mary has been in parking for longer than she cares to admit, she has recently achieved the Certified Administrator of Public Parking (CAPP) designation and was appointed to the TPA Board of Directors. She began by getting to know the people within the board and the roles they played then focused on obstacles they faced and determined what needed to be done to remove the hurdles. Mary “volunteered” to take over the web page and those things associated with it on the communication side. This includes writing the monthly “State of the States” for the IPI, sending e-mail ‘blasts’ and correcting e-mail addresses to name just a part of this position. This is all in addition to her ‘real job’ managing parking for UT-Arlington.
In December 2009 the TPA Board approved a total re-vamping of the TPA web site. While on the surface it was an easy transition, this meant that Mary had to learn the capabilities of the new system, get it set up for the annual conference - which included registration for the annual conference and renewing memberships, and handling requests for information and problem solving when people were not able to register all at the same time. A full-time job for the first 3 months the way it looked & sounded, Mary made it look pretty seamless. She took it all in stride and made it work, learning all the way. Mary is committed to providing the best resources and service possible and doing an excellent job of it.
It is well known that Mary cares for her staff - they are not simply employees, but rather true friends. She keeps tabs on their goals and works with them to help them meet their growing needs. She also shows great compassion and appreciation for their service. Mary Mabry is a true action-oriented leader, listener, champion, and friend. The effects of her efforts impact not only faculty, staff, students and visitors, but also the Texas Parking Association & its Board members.
It is very hard to sum up Mary's contribution to the Texas parking world in a few words, but suffice to say that she is a dedicated professional who will help anyone solve any problem. You can always trust Mary Mabry. Please show your support for Mary’s significant efforts by naming her as TPA’s Distinguished Service Award recipient for the 2009-2010 year.
Texas Parking Association: 2009 Distinguished Service Award
I am writing to nominate Peter Lange for TPA's Distinguished Service Award. Peter moved to Texas and Texas A&M in July of 2003 and started his tenure with Transportation Services. He began by getting to know the people within his units and the roles they played then focused on obstacles they faced and determined what needed to be done to remove the hurdles.
The units Peter inherited had processes that were cumbersome or archaic. He identified areas where new technology could be implemented and in his short tenure, has already acquired and installed four new business management software systems for various units within our department. He restructured our Information Technology team so that each unit within the department has a software specialist to support their activities. Peter has also grown our communications technology; we now get the word out by using list serves, RSS feeds, Face Book, streaming video, bus banners, and radio, television and jumbotron advertisements.
Peter was instrumental in developing online services for our external and internal customers. New options include purchasing permits, appealing citations, completing annual parking registration, and visiting an intranet site. He is committed to providing the best resources and service possible; under his leadership, Transportation Services has redeveloped its web site twice to ensure it continues to best meet our customers€ needs and stays current with technology and communication trends. He searches out educational conferences and training seminars to ensure continuous improvement and development of his team.
It is well known that Peter cares for his staff € they are not simply employees, but rather true friends. He keeps tabs on their goals and works with them to establish new positions and organizational charts to meet their growing needs. He served as a key advisor to our director when the university required a reduction in force for our department. They worked together to develop a new organizational structure and to tell each of the individuals being released the devastating news. He showed great compassion and appreciation for their service. He also aided them in finding new jobs and was committed to giving them first consideration when a position opened within Transportation Services.
Not only does Peter have great insight and leadership, he also exhibits common sense and the ability to bring people to common ground. Peter was primarily responsible for developing the priority process for assigning parking for faculty, staff and students. He met with multiple groups from Faculty Senate, Student Government, Residence Hall Association, International Student Council, Graduate Student Council, and held meetings with employees from departments who wanted input. He participated in numerous town hall sessions where all students, staff and faculty were invited to attend and voice their opinions about the process. Peter considered all the input and developed rules and procedures € ones that are so sound, they've stood the test of time and are still used today.
Peter's successes resulted in more opportunities! He began leading the special events unit a couple of years ago. In true €Peter-style€ he broke down barriers and added efficiencies by changing the staffing process for large events, such as home football game days, to a combination of dedicated event staff plus student workers from other units within our department. He implemented an online process for students to sign up to work events and an electronic method for supervisors to manage the process. The result is the most efficient, consistent, customer-friendly game day operation we've had.
Peter Lange is a true action-oriented leader, listener, champion, and friend. The effects of his efforts impact not only faculty, staff, students and visitors, but also Transportation Service's and Texas A&M's reputations. Please show your support for Peter's significant efforts by naming him as TPA's Distinguished Service Award recipient.
Texas Parking Association: 2008 Distinguished Service Award
Ms. Rambo has been instrumental in the parking industry, since 1987. Ms. Rambo began as an accounting clerk and soon advanced to become the Manager of the City of Hollywood Florida's on-street and off-street municipal parking system. This system includes over 4800 parking meters, 25 off-street parking lots and 2 parking garages. In 2005, she was selected to be the City of Houston Texas€ Chief Parking Official. In this capacity she oversees the on-street parking operation to include over 5800 parking spaces, and a series of parking lots located on the outskirts of the commercial business district. She is responsible for a parking revenue budget of over 13 million dollars and leading over 60 employees to provide and maintain the maximum number of public parking spaces; prepare plans and specifications necessary to develop and improve parking facilities within the City of Houston business districts. Liliana developed the public educational campaign directed at residents, visitors and business owners of the City of Houston. She is also responsible for the collections of all parking revenues from parking meters, permits and citations to include a vehicle immobilization and booting program and evaluation of efforts being made by contracted collection agency. Additionally, Liliana developed changes and improvements to programs and ordinances in order to increase the effective use of public curb space to aid neighborhood's economic development efforts. As a Board member for the Texas Parking Association she developed and implemented a series of luncheons focused on improving aspects of parking operations.€ Liliana also chairs the membership committee as a Board member of the International Parking Institute.
Liliana's Accomplishments include:
- Recipient of the International Parking Institute's 2007 Parking Organization of the Year Award
- Increased level of meter repair to ensure 97% of on-street parking meters are operational
- Increased parking meter revenues for fiscal year 2007 over $650,000 over budgeted amount
- Developed new procedures for meter bagging program; the new procedures yielded a net increase in revenues of over $200,000 during fiscal year 2007
- Creation of first stakeholder based parking commission in the State of Texas
- Design and implemented parking enforcement officer's ambassador program
- Created marketing plan for Parking Management Division to include new logo, website, collateral materials, presentation to residential and business communities and a new mission and vision statement for the division
- Established sound financial controls and audit procedures for meter collections, enforcement division and customer service unit
- Successfully negotiated multi-space parking meter contract for 1500 multi-space parking meters to include a 1.9 miles WI-FI network, curb striping and signage project for the CBD area
- Board Member of the International Parking Institute since 2005
- Board of Directors of the Texas Parking Association 2007
- Past-President of the Florida Parking Association- President, Vice-President and Board Member since 1997
- Leadership Hollywood Program Graduate, Class XXVII
- Past Member-City of Hollywood Economic Development Roundtable Negotiating Team and Steering Committee
- Member- City of Hollywood Education Committee and Diamond Service Award Committee
- Leadership Miami Program Graduate and member of Executive Committee (1994-2001)
Liliana is highly competent, professionally qualified, goal oriented, and helpfully to subordinates, peers and superiors. Ms. Rambo is well organized, has demonstrated excellent qualities of establishing, administering, implementing, and evaluating multifaceted programs and projects. She has natural leadership qualities and a participatory management style. She is truly deserving of the honor of being named the 2008 recepient or the Texas Parking Association's Distinguished Service Award.
Texas Parking Association: 2007 Distinguished Service Award
It is with great honor that I submit the name of Ms. Patsi Davis for the 2007 Texas Parking Association Distinguished Service Award. Ms. Patsi Davis has been a critical participant in improving the professionalism of the parking industry in Texas. In her job, Patsi has been instrumental in transforming parking and commuter issues for Texas Children's Hospital (TCH) from a source of stress into flexible commuting benefits used to attract and retain quality staff. Her accomplishments include enhancing customer satisfaction for employees, patients and physicians with regards to parking, mobility and space allocation assessments and management. Through her professional collaborations with Houston Galveston Area Council, Houston Metropolitan Transit Authority and U.S. EPA, TCH attained national recognition as Best Workplaces for Commuters, and received national publication in U.S. Department of Transportation and Federal Highways Administration case study manual Mitigating Traffic Congestion.
Ms. Davis has served with distinction on the Texas Parking Association as a Board Member and as the Association Secretary. In the four years that she has served on the TPA Association Board and throughout the State, Ms. Davis has been instrumental in promoting parking and alternative transportation matters. Patsi was the organizer and coordinator of the 2006, Texas Parking Association Annual Conference and Trade Show. Her skills and abilities were critical to the success of the conference. Again, in 2007, Patsi has been critical to the organization and success of the annual conference. She has volunteered hundreds of hours to the success of the Texas Parking Association.
Patsi is a central figure in the parking industry in Houston and throughout Texas Ms. Davis professional expertise is constantly sought by her contemporaries for advice and assistance. She has the well earned reputation from her peers as the person who will always help to solve any problem. Patsi is a true professional who is dedicated to service and helping all succeed. It is very hard to sum up Patsi's contribution to the Texas parking world in a few words, but suffice to say that she is a dedicated professional who will help anyone solve any problem. You can always trust Patsi Davis. She is truly deserving of the honor of being named the 2007 recipient or the Texas Parking Association's Distinguished Service Award.
Texas Parking Association: 2006 Distinguished Service Award
Jim Moran has been a central figure in the parking industry throughout the United States for the past 20 years. Jim was a founding member and past President of the Florida Parking Association. Jim has been very active in the Texas Parking Association where he has served as Vice President, and is now the President of our association. Jim is constantly sought by his contemporaries for advice and assistance. He has the well-earned reputation from his peers as the guy who will always help to solve any problem. To quote a colleague:
“Jim gets things done. You can always count on him for sound professional advice and an infectious attitude of professionalism.
Jim Moran is employed as Vice President and Managing Principal in Walker Parking Consultant's Houston office. Previously, he was a Senior Parking Consultant and Project Manager in the Walker Parking Consultants INC. Tampa office. Jim oversees the overall project planning; scheduling and budgeting; quality assurance; and the maintenance of client relations. As the senior officer, he attends client meetings and evaluates data for suitable alternatives with the client's representatives. As the Managing Principal, he oversees the production of all projects involving new design, restoration, new construction, and study services. The Managing Principal has the primary responsibility of managing the overall delivery process meeting Walker's goals and the client needs. Recent projects that he has had the responsibility for include:
- Austin International Airport (ABIA) Austin, TX (2002)
- City of Bogota, Santa Fe De Bogota, Columbia
- Florida State University, Tallahassee, FL
- Miami Dade College, Miami, FL
- Oklahoma State University, Stillwater, OK
- Texas Tech University, Lubbock, TX
- University of Arkansas, Fayetteville, AR
- University of Texas, Austin, TX
- University of Texas, El Paso, TX
Jim has extensive parking experience on Parking Management, Financial Feasibility Studies, Parking Supply and Demand Studies and related parking analysis efforts.
From 1982 until joining Walker Parking Consultants INC., Jim served at the University of South Florida (USF) in Tampa. During his tenure at USF he had many duties which ranged from security to parking. His last position with the University was as the Associate Director of Auxiliary Services which included the Parking and Transportation Services Department, Business and Financial Services Department, Bookstore, and Contract Management Department.
Jim is 62 years young and has been married to Lucy for over 37 years. Jim was accepted to MIT, but chose to join the Air Force. He served over 20 years as an analyst in the Air Force. He was a goalie in the Boston Bruins farm system. Jim can speak 17 different languages and dialects. He has lived in at least five different countries. Jim has both a Master of Public Administration in Administrative Organization & Management and a Bachelor of Arts in Management Information Systems and Criminal Justice. Jim has been published in several professional publications and is a frequent presenter at conferences such as the Texas Parking Association Annual Conference and Trade Show. Professionally, Jim maintains affiliation with:
- Texas Parking Association (TPA)
- Florida Parking Association (FPA)
- International Parking Institute (IPI)
- Real Estate Council - Austin (RECA)
- National Parking Association (NPA)
- Texas Municipal League (TML)
- Midwest Campus Parking Association (MCPA)
- Urban Land Institute (ULI)
- National Association of College & University Business Officers (NACUBO)
- Southern Association of College & University Business Officers (SACUBO)
It is very hard to sum up Jim’s contribution to the Texas parking world in a few words, but suffice to say that he is a dedicated professional who will help anyone solve any problem. You can always trust Jim Moran. He is truly deserving of the honor of being named the 2006 recipient or the Texas Parking Association’s Distinguished Service Award.